Better ATM Services Partners with Genmega

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We are pleased to announce that Better ATM Services recently entered into a contract agreement with ATM manufacturer Genmega, which will enable all Genmega ATMs with the capability to dispense prepaid gift cards and other prepaid media directly from the cash dispenser.

Once development is complete, each ATM purchased from Genmega will have the card-dispensing technology built in and ready to be activated. This will streamline the process and reduce implementation costs as ISOs and ATM owners look to add the card-dispensing capability to their fleet of ATMs. The technology is projected to launch in Genmega machines in Q1 of 2015. Read More

Better ATM Services Announces Senior Leadership Changes

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Silicon Valley Veterans Will Facilitate Aggressive Market Adoption, Expansion and Revenue Growth

Mesa, Arizona, May 8, 2014Better ATM Services (www.betteratmservices.com), a technology innovator in the ATM and prepaid industries, today announced changes to its leadership team to accelerate the company’s plan for profitable growth.

Effective immediately, Howard Green will assume the role of Acting President and Chief Executive Officer. He will be leading Better ATM Services’ next phase of growth with a particular focus on go-to-market strategies, creating new product commercialization opportunities and expanding leadership resources. In addition, technology industry standouts Mark Olson and Dan Perez are joining Better ATM Services’ Board of Directors. Current President and CEO Todd Nuttall will assume the role of EVP, Enabling Technologies. Read More

ATM Marketplace: Tax every ATM transaction? That’s your solution?

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If you haven’t seen the news by now, yet another small economy has fallen to the level of taxing money. Jamaica has announced that a tax will be imposed every time citizens access their own money. This means that every time a Jamaican uses an ATM, that transaction will include a tax.

Might this become the trendy new solution for dozens of countries facing economic duress? Before you dismiss the thought, look at what’s already happening. We’ve seen Cyprus tax people by claiming a significant percentage of all funds residing in bank accounts. Just last December, international news headlines trumpeted Brazil’s tax plan for ATM users — “Brazilians to Pay More to Shop Abroad as ATM Tax Surges 1,600 percent.”

Here in the U.S., one congressman took an equally interesting approach. Representative Chaka Fattah, D-Pa., introduced a bill, “Debt Free America Act,” that would have eliminated all federal taxes on individuals and corporations and would have replaced them with a revenue-generating system based on transaction fees. Read More

ATM Marketplace: It’s time for my bank to reinvent how it helps me manage my money

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It’s all about data isn’t it — big data, omnichannel data, and on it goes. But the truth of the matter is that there are some more pragmatic data solutions that would help us all.

I just finished my 2013 taxes. As always, it was a real hassle. One of the things that made it even more cumbersome was the fact that my bank had me move two of my business accounts to a “lower cost” product.

I didn’t realize at the time that this would mean that in so doing I would lose online access to the seven years of transactions they promised to keep electronically for me when I chose to save trees by going “paperless.”

I now have to depend on my own external Quicken records, or worse, request to have printed copies mailed to me from my bank, since they won’t let me download old statements, nor will they simply email me the data. They had to print it and send it by snail mail, which took about a week.

To add insult to injury, one of my credit cards was caught in the “Great Data Breaches of 2013,” and when the bank provided a new card, they again removed old card records from my online history.

All of these issues created problems trusting that I had everything in Quicken properly, as I never did get things to balance out, and have yet to find the time to figure out why.

Its time to completely reinvent how banks care for my data and yours, too. Read More

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Payments Journal: Self-Service is Quickly Becoming the New Norm

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Everyone is talking about big changes happening in consumer banking. The prognosticators have been telling us what consumers will think and what to expect and countless articles deliver pros and cons in the debate and data that changes seemingly by the minute. I won’t weigh in on the latest version of what to expect. I can tell you from personal experience, however, that we’ve embraced self-service technologies and they’re driving our numbers. Read More

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Better ATM Services CEO talks to Market Watch: Will new ATMs make your bank branch obsolete?

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Your ATM will soon be more than just a cash dispenser—in fact financial executives and analysts say the technology may soon be able to replace some human bank tellers and bank branches.

There are roughly 425,000 ATMs in the U.S., and many of those have already gotten an upgrade—or soon will. On Thursday, Citibank C +0.04%  told MarketWatch it will unveil new ATMs in the U.S. that “remember” customer preferences (like language), offer on-page scrolling (as on an iPad), let you check your balance without leaving the screen you’re on, and feature instructions that are more conversational; the new ATMs were piloted in New York City last year and will begin rolling out in other locales in February. The move is part of a larger evolution of the stalwart machines. In the past few years, Chase and PNC introduced ATMs that dispense $1 and $5 bills; Citibank and Wells Fargo began letting you get an email receipt of your balance rather than a paper one; and Bank of America and a number of credit unions began experimenting with video conferencing with a live person right on the ATM rather than keeping employees in every branch. Read More

paymentsource.com: Better ATM to Offer Prepaid Cards via Advanced Network’s Clients

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Better ATM Services plans to distribute its ATM-issued prepaid Visa cards through Advanced Network Inc.’s customers.

The deal covers more than 60 financial institutions and 600 ATMs in California. Advanced Network will become a member of Better ATM Services’ reseller network and will offer ATM Services’ technology as well as the Visa gift cards. Read More

Payments Journal: Better ATM Services Adds Advanced Network Inc. to Reseller Network

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Better ATM Services, expanded its reseller network Wednesday when it signed an agreement with Advanced Network Inc., which will offer more than 60 financial institutions in California the ability to add ATM-issued Visa gift cards.

From the press release:

“ANI CEO Bob Plunkett said the new agreement comes at an important time. “Maintaining customer satisfaction requires redefining the customer experience. This agreement means we can help our clients achieve the innovation they need to better serve their customers by providing the self-service automated services and products that address consumer preferences. ATMs represent a tremendous, largely untapped distribution channel that can be leveraged to achieve their goals, while realizing new profitability.” Read More

Paybefore News: Better ATM Services Expands Reseller Network in California

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Better ATM Services today announced a reseller agreement with Advanced Network Inc., in which ANI becomes a member of Better ATM Services’ reseller network, and will offer the Mesa, Ariz.-based ATM technology provider’s patented technology and ATM-issued Visa gift cards to more than 60 financial institutions and their 600 ATMs in California.

“This year is a pivotal year for growth as self-service and automation will be at the forefront in the financial industry worldwide,” said Better ATM Services CEO Todd Nuttall. “We have already seen the future of bank branches as the traditional footprint is replaced with ATM-focused microcenters. Multifunctionality at the ATM is a must to meet consumer demand and we are well-positioned to help ATM deployers quickly and inexpensively achieve that goal.” Read More

ATM Marketplace: Better ATM expands reseller network to include Advanced Network Inc.

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Better ATM Services, a solutions provider to the ATM and prepaid industries, has finalized a reseller agreement with Advanced Network Inc. As a member of the Better ATM Services reseller network, ANI will offer Better ATM’s patented technology and ATM-issued Visa gift cards to more than 60 financial institutions and their 600 ATMs in California.

ANI CEO Bob Plunkett said the new agreement comes at an important time:

Maintaining customer satisfaction requires redefining the customer experience. This agreement means we can help our clients achieve the innovation they need to better serve their customers by providing the self-service automated services and products that address consumer preferences. ATMs represent a tremendous, largely untapped distribution channel that can be leveraged to achieve their goals, while realizing new profitability. Read More