In the News

Feb 05 2014
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Payments Journal: Self-Service is Quickly Becoming the New Norm

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Everyone is talking about big changes happening in consumer banking. The prognosticators have been telling us what consumers will think and what to expect and countless articles deliver pros and cons in the debate and data that changes seemingly by the minute. I won’t weigh in on the latest version of what to expect. I can tell you from personal experience, however, that we’ve embraced self-service technologies and they’re driving our numbers. Read More

Jan 23 2014
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Better ATM Services CEO talks to Market Watch: Will new ATMs make your bank branch obsolete?

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Your ATM will soon be more than just a cash dispenser—in fact financial executives and analysts say the technology may soon be able to replace some human bank tellers and bank branches.

There are roughly 425,000 ATMs in the U.S., and many of those have already gotten an upgrade—or soon will. On Thursday, Citibank C +0.04%  told MarketWatch it will unveil new ATMs in the U.S. that “remember” customer preferences (like language), offer on-page scrolling (as on an iPad), let you check your balance without leaving the screen you’re on, and feature instructions that are more conversational; the new ATMs were piloted in New York City last year and will begin rolling out in other locales in February. The move is part of a larger evolution of the stalwart machines. In the past few years, Chase and PNC introduced ATMs that dispense $1 and $5 bills; Citibank and Wells Fargo began letting you get an email receipt of your balance rather than a paper one; and Bank of America and a number of credit unions began experimenting with video conferencing with a live person right on the ATM rather than keeping employees in every branch. Read More

Jan 17 2014
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paymentsource.com: Better ATM to Offer Prepaid Cards via Advanced Network’s Clients

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Better ATM Services plans to distribute its ATM-issued prepaid Visa cards through Advanced Network Inc.’s customers.

The deal covers more than 60 financial institutions and 600 ATMs in California. Advanced Network will become a member of Better ATM Services’ reseller network and will offer ATM Services’ technology as well as the Visa gift cards. Read More

Jan 17 2014
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Payments Journal: Better ATM Services Adds Advanced Network Inc. to Reseller Network

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Better ATM Services, expanded its reseller network Wednesday when it signed an agreement with Advanced Network Inc., which will offer more than 60 financial institutions in California the ability to add ATM-issued Visa gift cards.

From the press release:

“ANI CEO Bob Plunkett said the new agreement comes at an important time. “Maintaining customer satisfaction requires redefining the customer experience. This agreement means we can help our clients achieve the innovation they need to better serve their customers by providing the self-service automated services and products that address consumer preferences. ATMs represent a tremendous, largely untapped distribution channel that can be leveraged to achieve their goals, while realizing new profitability.” Read More

Jan 17 2014
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Paybefore News: Better ATM Services Expands Reseller Network in California

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Better ATM Services today announced a reseller agreement with Advanced Network Inc., in which ANI becomes a member of Better ATM Services’ reseller network, and will offer the Mesa, Ariz.-based ATM technology provider’s patented technology and ATM-issued Visa gift cards to more than 60 financial institutions and their 600 ATMs in California.

“This year is a pivotal year for growth as self-service and automation will be at the forefront in the financial industry worldwide,” said Better ATM Services CEO Todd Nuttall. “We have already seen the future of bank branches as the traditional footprint is replaced with ATM-focused microcenters. Multifunctionality at the ATM is a must to meet consumer demand and we are well-positioned to help ATM deployers quickly and inexpensively achieve that goal.” Read More

Jan 17 2014
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ATM Marketplace: Better ATM expands reseller network to include Advanced Network Inc.

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Better ATM Services, a solutions provider to the ATM and prepaid industries, has finalized a reseller agreement with Advanced Network Inc. As a member of the Better ATM Services reseller network, ANI will offer Better ATM’s patented technology and ATM-issued Visa gift cards to more than 60 financial institutions and their 600 ATMs in California.

ANI CEO Bob Plunkett said the new agreement comes at an important time:

Maintaining customer satisfaction requires redefining the customer experience. This agreement means we can help our clients achieve the innovation they need to better serve their customers by providing the self-service automated services and products that address consumer preferences. ATMs represent a tremendous, largely untapped distribution channel that can be leveraged to achieve their goals, while realizing new profitability. Read More

Dec 06 2013
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ATM Marketplace: Better ATM, Express Teller forge reseller agreement

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Better ATM Services, a developer of value-added services for the ATM and prepaid industries, and Express Teller Services, a provider of EFT financial service products for financial institutions and retailers, have inked a reseller agreement that will allow third party ISOs and IADs to offer their customers ATM-dispensed Visa gift cards and other prepaid products by Better ATM.

The accord makes Express Teller Services the exclusive reseller for Better ATM products to credit unions in Arizona, and builds upon a partnership between the two companies that began when Express Teller Services piloted Better ATM’s patented technology with Arizona-area credit unions, said a press release from Better ATM. Read More

Sep 02 2013
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The Prepaid Press: The State of Prepaid

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In the beginning, there were calling cards that made it possible for immigrants to connect with family and friends back home. Many of those unbanked and underserved consumers, which today make up about 20 percent of the population, struggled with managing their finances — from cashing checks and paying bills to getting established with a bank account and building credit.

In 20 years plus, prepaid services and products have expanded from phone cards to online portals to a multitude of utilities and apps, empowering hard working consumers to function without bank savings accounts and check books. The current demand for innovative prepaid cards and virtual services has moved these tools to the epicenter of financial models.

The record turnout at tppEXPO’13 shows how far we have come. Technical sage and savvy marketer Eric Dumois, Senior Manager, Mobile Financial Services, MetroPCS, was this year’s Keynote speaker at our two-day conference. Presenting an overview of “The State of Prepaid: Changing Perceptions” and what it means for retailers, Dumois detailed the evolution and maturation of prepaid services, delivering unbanked and underserved individuals into the financial mainstream.  Read More

Jun 20 2013
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Consumer Reports: Coming Soon: ATMs That Dispense Prepaid Cards

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Cash may still be king, but its grip on the kingdom is increasingly threatened by payment technologies, some old and some new. Debit cards continue to gain popularity because you can use them anyplace that accepts credit cards and because they can be a good budgeting tool. And pay-by-smart-phone technology is being pushed by major players who see growth opportunity.

And now prepaid cards are opening yet a new front where paper currency has long reigned supreme: At automated teller machines. An Arizona company has developed a way to transform existing ATMs into dispensers of prepaid cards as well as cash. Read More